FAQ

Category – Tents, Shelters and Porches

I have a tent and would like to buy accessories to go with it – which ones would be compatible?

There are a number of ways to find accessories for your tent on the GELERT website.

• Browse the range section where you can see images of tents fully dressed with all their complimentary accessories.
• Find your tent on the tent range page, once you have selected your tent you will be directed to its specific product page, there you will see complimentary accessories available to buy, below the main product image.
• If your tent is no longer available there are still a number of options available to you: Call or email our customer services team. Visit your local stockist, they are always ready with top tips and good advice. Ask an expert on the GELERT Facebook discussion page. Tweet your question on Twitter to @GelertCamping

Do you have instructions for my tent?

All Gelert tents come with the pitching instructions sewn into the carry bag; however we do understand that even these can go astray. If you would like a replacement set of instructions please contact customer services.

My Tent poles are broken/lost, can I get replacements?

In the unfortunate event that one of your tent poles breaks we can provide replacements, to order your replacement or even spare you will need to contact your local stockist who will be happy to help.

When calling your stockist have your tent details ready, such as the model and the year of purchase.

If you have recently bought your tent and found the poles were already damaged you will need to contact the retailer you purchased it from. Retailer contact information can be found in our stockist section stockist.

However we will honour the warranty for poles if they are a) broken upon opening the tent or b) break when the tent is being pitched. This will be at the discretion of the retailer. Breakages outside of these points are considered as wear and tear.

My Quick Pitch Tent pole has broken – can this be replaced?

In order to get the Quick Pitch Tents to do what they do, it requires the poles to be sewn in to the tent. Unfortunately this means that they cannot be replaced if broken or damaged.

If you have recently brought your tent and found the poles were already damaged you will need to contact the retailer you purchased it from. Retailer contact information can be found in our stockist section stockist.

Do you offer a repair service?

Most GELERT tents come with an emergency repair kit for small repairs in the field. For larger repairs we recommend contacting a local stockist (link to stockist page) who will have the details of recommended repair services.

Are GELERT Shelters UVA protected?

Our shelters provide some shade from the sun however at this moment in time they do not provide UVA protection. As when wearing UVA protective clothing we still recommend using a high SPF sun block cream when outdoors.

How do I clean my tent?

We recommend that you only spot clean a tent, it will then need to be re waterproofed in the cleaned areas.

What is a footprint groundsheet and why is it recommended?

A footprint groundsheet is a groundsheet that matches the shape and size of your tent.

We highly recommend the use of a footprint groundsheet to protect your sewnin groundsheet. The footprint groundsheet acts as a pitching guide to help to pitch the tent correctly and also helps to protect the groundsheet from dirt, small stones etc.

How do I deal with condensation in a single skin tent?

It is common in single skin tents to experience condensation, it is caused by a combination of factors including liquid produced from breathing and our skin, humid weather, low temperatures and keeping wet kit inside. In fact you would be hard pushed to find a single skin tent that doesn’t have some condensation issues.

There are precautions you can take to minimise the build up of condensation, opening air vents will allow the flow of air and prevent moisture from settling. Also keeping wet kit outside, possibly in a dry bag helps.

Please note condensation should not be confused with leaking.

Category: Furniture & Cooking

What is the maximum user weight for GELERT chairs and camp beds?

This varies from product to product. As a general rule most items will support up to 100kg for full size chairs and camp beds and 56kg for children’s chairs. Tables and kitchen stands vary depending on the materials used although most will support a weight of up to 30kg.

Which GELERT cookers are safe for use inside?

It is never recommended to use a cooker or camping stove inside a tent, confined space or poorly ventilated area. Cooking, heating or lighting appliances that work from a combustible fuel should be used outdoors and away from flammable objects.

Which fuel do I use for my cooker?

The type of fuel needed for you cooker depends on the make and model. Some of our cookers come with recommended fuels to be used (link to cooker product page), however if in doubt please ask the retailer where you purchased the product from for their advice.

How do I clean my flask?

A good way to clean your flask is by using denture cleaners or bicarbonate of soda.

Category: Stockists and Sales

Can individual customers buy direct from GELERT?

All GELERT products are available to buy through selected retailers. You can find online stockists or local stores through the website.

Category: Sleeping

How does the self inflating system on my matt work?

The matt is filled with high density foam which is compressed when the matt is rolled. Opening the valve on the end of the matt allows air into the airbed. As the compressed foam expands air is drawn into the bed. Leave the matt on a flat surface to inflate naturally. Once fully inflated close the valve and the bed is ready for use. To deflate simply open the valve and roll the airbed.

Handy Tip – You can always add some additional breaths via the valve to further increase the matt thickness.

How does the built in pump on my airbed work?

It’s easy to operate the built in pump by following these simple steps:

• Place the airbed on a flat surface with the pump facing up.
• Remove the cap and stopper from the pump, ensure that ALL other valves on the airbed are closed.
• Completely cover the hole above the pump with your foot and press down to inflate. Lift your foot off when allowing the pump to rise.
• Repeat until airbed has reached desired comfort level.

What is 3D Hollow fibre?

3D Hollow Fibre is a 3 denier silicon coated spiral shaped hollow fibre. Warm air is trapped in the spiral pockets generating spring like loft and great insulation. Please note all GELERT sleeping bags are tested to EN13537.

Can you explain what the season numbers on my sleeping bag mean?

Sleeping bags fall into 4 categories or seasons.

• 1 Season – Suitable for summer temperatures.
• 2 Season – Suitable for spring and summer temperatures.
• 3 Season – Suitable for spring, summer and autumn temperatures
• 4 Season – Suitable all year round.

All sleeping bags come with an individual specification label that will give details on temperature ranges and season recommendations. These can also be found on the individual sleeping bag product pages.

How do I take care of my sleeping bag?

All our sleeping bags are designed to be washed, this includes machine washing. Generally we recommend that you spot clean the sleeping bag with warm soapy water and a sponge or brush off dried dirt.

However if you’re sleeping bag is exceptionally soiled it can be machine washed in a commercial or oversized, front loading washing machine. Wash at a warm temperature with ¼ a cup of detergent for every 1.4kg of bag, we then recommend rinsing the sleeping bag at least 5 times to ensure all detergent is removed.

The sleeping bag can be dried in a commercial dryer at a low temperature, do not store the sleeping bag until it is fully dried.

Where can I obtain replacement bulbs and batteries for my lantern/torch?

Almost all of our torches and lights take standard bulbs, where they don’t we do make replacements and these are available from your nearest stockist (link to stockist page).

Category: Advice and Guides

Where can I get some technical advice on my products?

If you are looking for a bit more information on any product there are a number of options:

• Call or email our customer services team.
• Visit your local stockist stockist, they are always ready with top tips and good advice.
• Ask an expert on the GELERT Facebook discussion page.
• Tweet your question on Twitter to @GelertCamping

I have a complaint about a GELERT product, what do I do?

If your complaint relates to a fault with a product you will need to return the product to the store you purchased it from. Every product comes with a 12 month warranty against manufacturing faults.

If you have feedback (good or bad) about a product we are always happy to hear it, our Product Development teams work closely with suppliers and manufacturers to ensure that all GELERT products are to the highest standard. Your comments and reviews help us make this possible. Send your feedback to GELERT using the form on the contact us page.

Do all stockists stock all GELERT products?

Not all stockists will stock every GELERT product.

Can you buy GELERT products directly from Gelert.com?

All of our products are sold through trusted stockists both online and on the high street, we do not sell any products directly from the website.

Which product would best suit my needs?

We have tried to make the website as user friendly as possible and this also includes being able to filter products by activity. This filter capability is available on all our products.

If you need more advice we suggest you contact your local stockists, there teams of experts will always have hints and tips on the best suited products for you.

If you still find you are unsure you can ask one of our experts by:

• Calling or emailing our customer services team.
• Asking an expert on the GELERT Facebook discussion page.
• Tweet your question on Twitter to @GelertCamping